Privacy notice
Last updated 31 October 2026
This notice explains, in plain English, what personal information Sage & Suds collects, why, and what your rights are under UK data protection law (the UK GDPR and the Data Protection Act 2018).
Who we are
Sage & Suds is a home cleaning business run by Becky as a sole trader in Northern Ireland. Sage & Suds is the controller of your personal information. You can contact us about anything in this notice at hello@sageandsuds.co.uk or on 07455 009079.
What we collect
When you use the enquiry form on this website we collect what you choose to give us: your name, email address, phone number (if you choose to give it), town, home size, how often you'd like a clean, your preferred day, any pets, and your message. If you email us, phone us or message us on Facebook, we receive your message and the details that come with it, such as your name, email address or phone number. If you become a customer, we also keep the details needed to arrange your cleans and records of what you've paid.
Why we use it
- To reply to your enquiry, give you a price and arrange your cleans.
- To keep in touch about bookings you've made, such as reminders and changes.
- To keep the financial records the law requires.
Our lawful basis
When you ask about or book a clean, we use your information to take steps at your request before entering into a contract with you, and then to carry out that contract. We also rely on our legitimate interests in running the business and replying to messages, and on our legal obligations for tax and accounting records. We never sell your information or use it for advertising.
Who helps us
We use a small number of trusted services to run the business, and they handle your information only to provide those services:
- Cloudflare: hosts this website, sends enquiry form messages to our inbox and forwards email sent to our address.
- Google (Gmail): our email inbox, where enquiries and emails are received and answered.
Some of these providers may process information outside the UK. Where they do, they use safeguards recognised under UK law.
How long we keep it
- Enquiries that don't lead to a booking are deleted after 12 months.
- Customer records, including payment records, are kept for 6 years for tax purposes, then deleted.
Cookies
This website uses only essential cookies needed for it to work and stay secure. We don't use analytics, advertising or tracking cookies.
Your rights
You have the right to:
- ask for a copy of the information we hold about you (access);
- ask us to correct anything that's wrong (correction);
- ask us to delete your information (deletion);
- object to us using your information (objection).
To use any of these rights, email hello@sageandsuds.co.uk or phone 07455 009079. We'll reply within one month.
Complaints
If you're unhappy with how we've handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.